Shipping policy

Shipping Information

Shipping Locations

We currently offer shipping within the European Union (EU) as well as to international destinations.

Shipping Carriers

We collaborate with FedEx, UPS, and PostNL to ensure reliable shipping across the EU and internationally.

Order Processing Time

Orders are processed within 1–2 business days (Monday to Friday, excluding holidays). Once processed, your order will be shipped via your selected carrier.

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Shipping Costs

Shipping within the EU

• Free Shipping: Orders over €85 qualify for free shipping.
• Standard Shipping: For orders under €85, shipping starts at €4.95. The exact cost will be calculated at checkout based on your location.

International Shipping

• Free Shipping: Orders over €100 qualify for free international shipping.
• Standard Shipping: For orders under €100, standard international rates apply. The final cost will be calculated at checkout depending on your destination.

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Estimated Delivery Times

• EU-wide: 3–4 business days (on average)
• International: 5–6 business days (on average)

Note: Delivery times may vary due to external factors such as carrier delays or high order volumes.

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Order Tracking

Once your order has shipped, you’ll receive a tracking link to monitor your package in real time.

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Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at: support@getsunbae.com. We’ll help you resolve the issue as quickly as possible.

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Returns & Exchanges

Please refer to our full refund policy here:
https://getsunbae.com/policies/refund-policy